Standard shipping does not appear anymore when I want to create a label

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New Member
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It has been hours that I am struggling with my label.

I try to print a standard printing label but it does not appear.

What should I do? 

I dont understand why 

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Shopify Staff
Shopify Staff
168 17 32

Hi, @frenchyork!

 

Julie here from Shopify Support.

 

When fulfilling the order, do you see an option to create a shipping label? If so, is the issue that you are simply not seeing "Standard Shipping" as an option when prompted to select a shipping method? Which shipping carrier are you trying to use? Have you been able to print shipping labels for this particular rate in the past? 

 

If you haven't already done so, I recommend reviewing our help doc on how to buy and print shipping labels. For a breakdown of the shipping carriers and methods that are available through Shopify Shipping, along with their average rates, feel free to check out this help doc

 

With a bit more context, I'd be happy to provide some further assistance. I look forward to hearing from you. 

Julie | Social Care @ Shopify
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