Hank here from Shopify.
Thank you for sharing your ticket ID, I was able to speak with the team about this, and they were due to reach out to you with an update today.
We appreciate your patience with this as the team are working incredibly hard to respond to all the affected merchants due to the COVID19 effect that it has had on stores worldwide.
If you do have any further questions, you are best replying to the email thread itself as this is already with the escalated team, who will be best equipped to deal with this case for you.
If there is anything else though you need assistance with, let me know!