Hello. I am currently testing transactions and different features before publishing by store. On the refund confirmation email, beside the refund it still says ' Bogus' after I disable test mode. How do I remove this?
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Is it showing Bogus on a test transaction or a live transaction?
If a test transaction, that would be normal. Turning off test mode will not affect test transactions, and will still process refunds under a "bogus" gateway.
If a live transaction, where the order was processed through Shopify Payments, and not a bogus gateway then that would be a bit odd & something we would want to look into.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!