Test order

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michelleb
Tourist
6 0 1

I'm getting ready to launch my site and would like to do a test order to review the checkout process. I watched a how-to video and it stated that you shouldn't put your site in test mode while in production. What does that mean? Can I do a test order before I actually launch (the site is currently password protected).

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Helen
Shopify Staff
Shopify Staff
1093 128 178

This is an accepted solution.

Hey, @michelleb! Thanks for checking in about this. Which video did you watch? 

 

Generally, it's not advisable to put your checkout in test mode when your site is live; If you were to have your payment gateway in test mode and a customer was wanting to buy something at that time, the customer wouldn’t be able to complete their purchase. Obviously this would result in a lost sale, which is what we want to avoid.

 

However, since you are yet to launch your store and it is password protected, this is the perfect time to run a test order! We have a Help Doc for Placing a test order that I recommend reading through. It goes over two ways to do it: Through simulating a transaction by putting your payment gateway in test mode. Or, how to place your test order with a real transaction. After reading it, you can decide which one you’d prefer. 

 

Which payment gateway are you using? If it’s a third party payment provider and you are going to simulate the test transaction, the Help Doc linked above has all the specifics of what credit card details to use in the checkout. However, if you are using Shopify Payments, please refer to the Help Doc on Testing Shopify Payments for how to enable test mode, and which credit card details to use to simulate a transaction.


Have you developed a Marketing plan yet? The Shopify Blog has a lot of articles with great ideas of how to increase traffic and sales to your store. Hopefully it’s helpful in determining what will work best for your business. Good luck with your launch!

 

Helen | Social Care @ Shopify 
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michelleb
Tourist
6 0 1

Thank you for your reply. I am using Shopify payments so will give it a try!

I appreciate the info on a marketing plan. Yes, I have one, but will definitely check out the blog for additional ideas. Thanks!

michelleb
Tourist
6 0 1

So far it seems to be working, but I have the Shopify Local Delivery app installed -- I entered a local address and thought it would give me the option for local delivery but I don't see that. It looks like it's charging shipping.

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michelleb
Tourist
6 0 1

never mind on the local delivery question -- I got it figured out.

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Helen
Shopify Staff
Shopify Staff
1093 128 178

Glad to hear you got it figured out, @michelleb!

 

FYI, there is a Help Doc for the Shopify Local Delivery app which goes over installation and use. However, if you do run into any other questions about it that are not found in the documentation, just let me know. I’m happy to help.

 

 

Helen | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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ismailalabou
Excursionist
15 1 2

i'm using a third party payment provide which is paypal, in paypal documentation they do this through a sandbox account.

but as far as i know shopify does support these sandbox account; so how can we developers, run our tests ?

PS: I already used bogus, and it's working pretty well, how to do the same using paypal (testing order checkout) ?

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Helen
Shopify Staff
Shopify Staff
1093 128 178

Hey, @ismailalabou. Great question! To test your Paypal gateway with a real transaction, take a look at our Help Doc on Testing Paypal for our suggestion on how to go about it. 

 

However, if you’re wanting to put the gateway itself into test mode, then Paypal will be the best ones to help you with this since they are a third party gateway. You can search for an answer in their Help Center, or better yet, contact them by phone or chat to discuss how/if it’s possible. 

 

All the best!

Helen | Social Care @ Shopify 
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ismailalabou
Excursionist
15 1 2

hey @Helen thanks for reaching out!

this is what I found in PayPal support regarding testing.

ismailalabou_0-1620714852168.png

& with sandbox option out of hands. live testing is the only way.

 

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Helen
Shopify Staff
Shopify Staff
1093 128 178

Thanks for the follow up with what you found, @ismailalabou! I appreciate it, and this is helpful information for any other Community members that may discover this thread.

 

Were you able to run the live transaction test on Paypal for your store now? Did the payment, and order process work as expected?

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog