The name on your account can not be verified

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Hello , I hope you are well.

I have an alert stating 'the name on your account could not be verified. Please Check that you have provided your full name and valid photo ID Matching that name.' The problem is my driving license name does not match the name of my shop and I do not have a Utilities bill as the bills are not in my name. Is there not a way I can change this in the settings? - I can't find how to change the name  on my account.

Many Thanks 

G

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Shopify Staff
Shopify Staff
428 23 67

Hey, @Greatorex

I'd be happy to give you a hand with this. To clarify, the photo ID should match the name of the Account Owner, not the name of the store. Do you have a photo ID that matches the name of the Account Owner? If not, you can adjust the Account Owner details by navigating to Settings > Plans & Permissions > Transfer ownership (beside Store owner). Hope that helps! Let me know if you're still having trouble with it. 

Brie | Social Care @ Shopify
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It won't let me transfer ownership as its the same email? 

Thank you for the reply! appreciate it.

G

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