The order you're looking for couldn't be found - error

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New Member
1 0 0

Hi,

We've started getting this error message when trying to fulfill an order. 

I saw that this was reported a couple of months ago; what's strange is that the error doesn't appear for all users (all using Chrome/Edge on Windows 10)

BlumUK_0-1596109518822.png

Is this caused by another outage?

 

Thanks.

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New Member
1 0 0

Same Problem Can someone Help

 

Thanks!

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New Member
1 0 0

We are experiencing the same error.

When a user with Home, Orders (not edit) and Products permissions clicks on the "Mark as fulfilled" button on the order detail page they are sent to a page titled "The order you're looking for couldn't be found".

However, when a user with full access clicks on the same page, there is no error and the order can be fulfilled.

This issue first appeared on July 29th. Prior to this, the limited-access user could fulfill no problem.

 

 

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Tourist
6 0 1

Same thing for me, haven't found a workaround yet.

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Tourist
6 0 1

I added permission to Draft Orders and our user with lower permission is now able to mark as fulfilled! 

Our user previously had permission to Orders, Edit Orders, and Settings only and was able to mark as fulfilled with no problem until about a week or two ago.

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Shopify Partner
4 0 3

Faced similar problems for one of the clients and this solved the issue. Thanks!, @BenHarkins

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