Thermal Label issues - Envelope versus Thermal

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So I've tried to setup my labeling for my products to use Thermal labels instead of the envelopes.  I turned off the auto fill options in the settings and also selected the Thermal label to be used in the actual print.  The issue is, it never actually prints the thermal label.  I keep getting the envelope every time.  Even after I do a test print that shows the thermal label the actual label (after ordering) is always the envelope format.  


Is there something I'm missing here?  I need to figure this out so that we can do some test ships.  


Thank you!

New Member
3 0 0

I am having the same problem! Can anyone help with this?