This seller doesn’t accept payments in your currency.

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New Member
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Hi,

I am trying to do a test purchase, but my paypal says,

'We’re sorry. This seller doesn’t accept payments in your currency. Please return to the seller and choose another way to pay'. My store currency and PayPal account, both are set to USD. Can anyone check this out, below is my store link: www.trendzparadise.com. My PayPal Account is India based Account.

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Shopify Staff
Shopify Staff
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Hey, @trendzparadise!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

This issue has cropped up a few times and I believe that Paypal doesn't allow the transaction if the buyer and seller are from the same country, in this case, India. They can't accept any payment other than the local currency which would be Indian Rupee. You will need to speak with Paypal directly on this issue as it is coming from their gateway and we would not be able to access their dashboard to see any information or error messages. You can find Paypal's support page here and you can contact them using the buttons at the bottom of the page.

 

I hope this helps but let me know if you have any further questions at all. Don't forget to check out our Shopify Academy, we have so many free short courses that are really informative. You can enrol at any time here!

 

Kind regards,

Lulu

 

Lulu | Social Care @ Shopify
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