This store can’t accept payments right now.

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clickermind
New Member
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 "This store can’t accept payments right now." - this message I am getting during the final payment on my store. Will you please explain why this has been happening? And how it can be resolved, I need to do this as soon as possible. Because I have done all the setup for my new online Drop Shipping Shopify except this payment issue. I am not able to resolve it on my own, I need your support

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Peter
Shopify Staff
Shopify Staff
1972 143 421

This is an accepted solution.

Hi, @clickermind

Sorry to hear you're having trouble adding your new payment type. If the system is declining your card, then it could be for a number of reasons such as insufficient funds, unsupported card type, or a "do not honour" error code." You'll want to ensure the payment type you've added is a full credit card, issued by a bank, with a line of credit, or Paypal (if based outside of the United States). Debit cards with credit card capabilities or prepaid credit cards are not supported. 

If you've tried to process the charge too many times, then there will be a lock on your IP which will be removed within 24 hours. Any attempts to process the purchase again during the 24 hours will restart the 24-hour timer. Once the 24 hours has passed, I would recommend using a different payment method or contacting your bank to discuss why the card is declining. 

We may also be able to see the error code the bank is sending us to help determine why your payment is being declined. For this, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
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