Tracking number no longer showing

Highlighted
Tourist
3 0 0

Help will be greatly appreciated.
Always before, when fulfilling an order, the information at the top looked like the top two images and displayed the tracking # with the current tracking status:

USPS domestic order shipped December 6, 2019 showing tracking # and status

20191206.jpg 

This one is an international order showing tracking number and status from package shipped on Dec 2, 2019:

20191202.jpg

As of today, tracking numbers are no longer displayed at the top where it says "Fulfilled" and displays as follows without showing the tracking number:

20191209.jpg

0 Likes
Highlighted
Explorer
109 3 7

what shipping solution do you use? Shipstation or something else?

0 Likes
Highlighted
Tourist
3 0 0

@earth9 wrote:

what shipping solution do you use? Shipstation or something else?


Thank you for responding, I use the shipping included with the basic Shopify plan. The problem has been fixed and now again the tracking numbers are showing correctly. 

0 Likes
Highlighted

Hi @Jewele,

 

Did you get to know what the problem was?

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
0 Likes