UPS Issue for Days! No Support Response!

Robert123456753
New Member
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I've been getting the same error message for 3 days when trying to purchase UPS labels:

Robert123456753_0-1602685072095.png

This is really negatively impacting my business as I'm completely unable to ship via UPS, and nobody that I've spoken with has been able to help whatsoever. 

What I've tried:

  • Multiple browsers (both chrome and edge)
  • Using an Incognito window

I've contacted customer support multiple times, and they keep telling me to wait for the shipping support team at shipping-UPS@shopify.com, but I haven't heard back in 3 days. I just upgraded to the middle plan (after this issue started happening), but have otherwise made no changes to any settings. Any help would be very greatly appreciated

 

 

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