So we have been with Shopify since March of this year, and everything was setup for USPS and UPS to calculate rates at checkout. Now all of the sudden, without any notification or warning from Shopify, our UPS rates have completely disappeared.
When I went into the settings to see if there was something that I could do to fix it, it no longer gives me the option and says I have to pay you guys $299 a month to get the feature? What kind of a joke is this? You just change your service terms any time you want and expect us to pay the difference?
I want an explanation and a solution, because if we can't get the feature back we're just gonna go back to our previous platform.
Thanks in advance.
If you were using UPS with the carrier service api that is part of the advanced plan.
Meaning in that contect either you changed plans, or somehow had access to it when you shouldn't have and access has been revoked, or an error has been made.
If you are not on an advanced plan and need access to the carrier service api contact support and negotiate is as an addon.
As PaulNewton has mentioned, there might be some error with the plans. Normally, there are three ways to enable carrier-calculated rates in Shopify.
Also, regarding the error, I hope you can contact Shopify support via chat to solve this.