UPS "On-Call" Scheduling Problems Today?

Cary_Silverman
Explorer
78 1 24

I've been scheduling same day pick ups with UPS for years using the Shopify order page.  Depending on what time I am scheduling, I can choose pickup times late in the same day.  That's the whole point of "On Call Pickups". 

Today, I printed a label at 10am and went to schedule a "On-Call" pickup, like I do nearly every day of the week.  The only choice it gave me was tomorrow from 8am-12pm.  There was no choices for today and only one time slot choice for tomorrow.  I have UPS trucks running in my neighborhood all day, every day, so it's not a scheduling conflict.  I contacted Shopify support but as usual, they were of absolutely no help.  They said it could have something to do with weather or traffic.  LOL

Something is definitely wrong today.  Has anyone else run into this issue?  Thanks.

Haberdash
New Member
2 0 0

We have the same issue, we’ve been doing afternoon pick ups for years. This is infuriating because we currently have a pallet full of boxes that have to go out today and no option to get them picked up

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Cary_Silverman
Explorer
78 1 24

Haberdash,

Did you call anyone about this? 

I am waiting for resolution from the Shipping people to let me know what's going on.  I did go directly to UPS and was able to schedule an "On Call" pickup for today but they wanted to charge me $16 and I was not paying that since Shopify charges me $4.  This tells me that the problem is on Shopify's end, not UPS.

So, my packages are still sitting here while I wait for Shopify to get off their asses and tell me what's going on.

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Haberdash
New Member
2 0 0

Hey Cary!

We submitted a support request but we have not received any response. We ended up having to walk dolly carts of packages over to a neighboring business to leave them with their pick ups. It's surprising to us that this change happened with no warning or notification from Shopify. 

We're going to have to schedule a daily pick up with UPS and eat the extra cost while this gets resolved but its disappointing to see a change like this happen over night without warning. 

 

-Britt

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Cary_Silverman
Explorer
78 1 24
Hi Britt.  Do you know for sure that this is something Shopify changed or is this possibly a glitch?I did open a ticket and they said nothing about a new UPS pickup policy change.   In fact they got back to me and said that my package weighed 200 lbs and that's why I couldn't get a UPS pickup. My package only weighed 5 1/2 pounds not 200. I called BS on that to them and they have not gotten back to me the second time.Shopify sucks at fixing problems. Cary
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Cary_Silverman
Explorer
78 1 24

This is a screen capture of my shipment that Shopify Shipping Department claims was over 200lbs.  Clearly you can see that it weighs 5.5lbs.  This excuse was after they said it could have had something to do with the weather or traffic.  I explained to them 3 times that the only choice I got for pick up for the rest of the week was 8am-12pm.  It gives me no more times to choose for any day of the week.  This is so typical of Shopify.  90% of the time, I am left to solve my own problems.  And rarely do the Shopify "Gurus" that monitor this forum ever chime in to offer solutions.  I have considered moving to Big Commerce for a couple of years.  This shipping screw up and the fact that they have no idea how to fix it might be the last straw for me.

 

UPS.jpg

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Cary_Silverman
Explorer
78 1 24

Day 3 of not being able to use the UPS "On Call" pickup scheduling!!

I cannot believe that I am the only one having this problem. 

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Chris240
New Member
1 0 0

We are having the same problem. Up until this past Monday, I was able to schedule same day pick up between 3-4 pm. Now I only get tomorrow from 8 am to 12 pm. Does not work for us.

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Cary_Silverman
Explorer
78 1 24

Chris,

Have you opened a support ticket?  It's imperative that you open one if you haven't.  And don't let them tell you that it's because of weather or traffic.  That's what they initially tried to tell me.  It was insulting that they thought I was that stupid. 

PLEASE OPEN A SUPPORT TICKET!

Thanks!

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Cary_Silverman
Explorer
78 1 24

I just heard back from support.  Their answer was EXACTLY what I expected.  This "On Call" feature will no longer be offered.  Support said it was a mistake and an error that it was ever offered and when UPS upgraded their software, it found the error.

So, UPS "On Call" will no longer be offered.   Shopify would probably have to pay UPS a little more to have this option, but like everything else, they won't and we suffer.

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