USPS Label Purchase Error

whitzracing
New Member
1 0 0

Store is unable to purchase USPS Labels for International Shipments;

 

1 shipping label couldn’t be purchased.
Fix the errors for each order and try again.

A system error has occurred and is being investigated.

Any additional insight would be helpful, is it VAT Related, USPS Error or Shopify Issue?

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Oliver
Shopify Staff
Shopify Staff
388 42 71

Hi, @whitzracing !

Thanks for reaching out to us about this. We are currently seeing an issue where merchants are unable to purchase USPS labels. This is almost certainly what has caused this error for you. Our developers are aware of this and are investigating with USPS to get things up and running as quickly as possible. Thanks for your patience!

Warm regards.

Oliver | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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beikuo
Tourist
7 0 1

All of my shipping labels still function but I got two packages shipping to UK are showing me "A system error has occurred and is being investigated" since yesterday. My other packages shipping to Canada and Japan still let me print out the labels? Any idea why?

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Oliver
Shopify Staff
Shopify Staff
388 42 71

Hi, @beikuo !

The issue we were experiencing this most has just been resolved. So if this is what was causing trouble for you, it should be cleared up after a refresh of your browser. If you're still experiencing issues, let me know and we can get you authenticated to take a closer look into this together.

Warm regards

Oliver | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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beikuo
Tourist
7 0 1

Hi @Oliver 

 

Unfortunately, my UK order is still showing me the same thing "1 shipping label couldn’t be purchased. Fix the errors for each order and try again." "A system error has occurred and is being investigated." I've already refresh my browser, also tried to create the label on my phone but still showing the same. It's very weird cause all my other orders don't have this issue but only UK order.

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Oliver
Shopify Staff
Shopify Staff
388 42 71

Hi, @beikuo !

Sorry to hear you were still seeing some trouble printing this shipping label. Since this has been going on for a little while already, we'll definitely want to get this looked into as quickly as possible. I'd certainly recommend getting in touch with our Support team directly. From there, we'll be able to troubleshoot the error messaging further and get this escalated, if necessary.

Warm regards!

Oliver | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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