This is Finley from Shopify. I'm sorry to hear you're having this issue printing out shipping labels.
We don't currently have an open issue involving shipping labels but if can you tell me a bit more about the problem you're having, we can take the next best steps to have this resolved.
The first steps to take
Before moving forward with other troubleshooting steps, would you please try the following:
After taking the steps above, do you still have the same issue printing a shipping label?
If so, if you can provide a screenshot showing what exactly is happening when you try to print your shipping label, that would be fantastic! You may be seeing a specific error message that you can share. Be sure to hide or leave out any sensitive information in the screenshot.
Any additional information, such as changes made to your settings around the time the issue first occured may also be useful.
This is Finley from the Social Care team at Shopify here. Thank you for your patience in my response while I was away during the holidays.
Were you able to resolve your issue with your shipping label?
We don't currently have any open issues with Shopify shipping labels. If you're still having an issue, please confirm:
Is your business located in the United States, Canada, or Australia? Shopify shipping labels are available for these countries.
Is the product marked as a physical product, and is our inventory set to be managed by Shopify? The Inventory managed by Shopify means that you're shipping the products yourself instead of through a dropshipping company or third-party fulfillment service.
You'll be able to see if you have this set like so by checking your product details page from your Shopify admin > Products and then click on the products in question:
If you meet the country requirements and have your product details set as shown above and still have any problems with this, please let me know.
I'll be able to take a closer look at your account if needed.
I hope you're having a wonderful day!
This is an accepted solution.
Thanks for reaching out and for your patience while I was away. If you continue to have this issue after clearing your cache and trying from another supported browser, the next step would indeed be to access your account to resolve this issue.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!