Unable to display Shipping Rates at Checkout

New Member
5 0 0

I have an APP for providing Shipping Rates at Checkout. It was working perfect till 18th May 2019.

Now, my Shipping Rates are getting displayed in some scenarios and not in others. However as I print logs from my end, i am sending Shipping Rates to Shopify in "Rates" array in all instances.

Is there a new feature introduced on Shopify or is there a timeout specified?

Can someone please help here?



Shopify Staff
Shopify Staff
816 50 103

Hi there @kanika_ak!


Don here from Shopify. :)


Sorry to hear that you've been having some issues with your shipping app here.


Could you let us know the specific name of the app you are using so we can provide you with contact details for support from its developers?


You can also check in the Apps menu in your admin to see if there is a 'get support' link beside this app you can click to get in touch with its developers for support.


I look forward to hearing from you. :)





Don | Social Care @ Shopify
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