Unable to get shipping settings to save

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New Member
1 0 0

Hi I'm hoping someone could help me. I have had my store for a little over a month now, but I am just unable to get the shipping settings to allow for free shipping. Which in turn means I am unable to do free plus shipping. It doesn't matter how I do it, the customer is still charged a $4.90 shipping fee and I don't know why. Any tips and suggestions would be appreciated. 

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Explorer
48 5 7

Can you post a screen shot of how the settings are now?

 

I set mine as set by order price and leave it at 0, and shipping price at zero.

shipping settings>manage rates>create shipping zone>add rate.

 

I hope this helps

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