Unable to issue refund

ksmcdxo
New Member
3 0 0

This has been an ongoing issue and I have had no luck in resolving it.

On certain orders I am unable to issue a refund. I get an error message saying " the referenced transaction does not meet the criteria for issuing a credit". 

What does this mean and how do I fix it? 

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Elle
Shopify Staff
Shopify Staff
1086 97 180

Hi @ksmcdxo 

Can you clarify what payment gateway was utilized for these orders? 

You can determine the payment gateway used by viewing the order's timeline.  

Thanks! 

Elle | Social Care @ Shopify 
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ksmcdxo
New Member
3 0 0

Authorize.net was used. 

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Elle
Shopify Staff
Shopify Staff
1086 97 180

Thanks for clarifying! It looks like that this error means that the transaction has not settled yet. Payments made via Authorize.Net are settled and allowed to be refunded only on the next day.

If this doesn't help, I'd recommend connecting with Authorize.net's support directly here.

 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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