Unable to print shipping label

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New Member
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I have orders to fulfill however when I click purchase shipping label I get an error message that’s says please contact Shopify Support. I have reached out numerous times with no response. How can I creat shipping label? 

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Shopify Staff
Shopify Staff
742 39 126

Hi, @ActivePhysique.

Tira here, from Shopify Support. 

I'm sorry to hear this. I can absolutely take a look at this for you. Can you please take a screenshot of the error that you're seeing? 

I look forward to your reply.

Chat soon,

Tira | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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656C3D88-F53D-4093-ADBC-11DD9DC426A8.jpeg

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Shopify Staff
Shopify Staff
742 39 126

Thank you for the screenshot, @ActivePhysique.

In the screenshot, it mentions to email our shipping team. It sounds like you have emailed in, was this the email that you contacted? If so, you can reply directly to the email as our shipping team will be able to take a further look at your store to help you resolve this.

Let me know if this helps! 

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I've emailed and have not heard back. I understand there are technical glitches but this is my first experience with Shopify and I'm not thrilled I couldn't print and pack my orders and now they may be delayed. How can I receive more immediate help? 

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Shopify Staff
Shopify Staff
742 39 126

Hi, @ChristyCo.

Tira here, from Shopify Support. 

I understand the impact this has on your business. When an email is sent to our support team, we will respond back. Did you receive a reply since you've made this post?

If you haven't, please let me know and I can send you an email to look into this for you. 

Talk soon, 

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Did they ever figure this out?  I am having the same problem with no response.

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