Unable to process a payment for $xxx USD on the Mastercard ending in ABCD. Decline code do_not_honor

Highlighted
Excursionist
12 0 3

Hi 

a customer tried to place an order twice and failed for the same reason above. however, using Paypal it worked well (his Paypal is directed to the same credit card)

My Store is USD.

is it something on my end? or settings I need to change?

 

failure details:

gateway Order #1002 Card details Mastercard •••• •••• ••••HIDDEN  Name on card HIDDEN  Authorization key pi_1H5fyTKKEy0UXUJaT7-HIDDEN  Message Your card was declined. Amount $79.84 Gateway Shopify Payments Status failure Type sale Created Jul 16, 2020, 6:54 pm

Information from the gateway
Error Charge ch_1H5fyUKKEy0UXUJavh5zy19f Code card_declined Decline code do_not_honor Message Your card was declined. Type card_error Error code card_declined
 
0 Likes