Unable to purchase labels tonight. Dead in the water on fullfillment right now

New Member
4 0 0



Im unable to purchase USPS shipping labels on any of my orders.

These are the errors on the screen:

At the top:

1 shipping label couldn’t be purchased.

Fix the errors for each order and try again.
items: expected Array to be a Hash.
On the side:
Can’t get rates for 1 shipping label.
Any advice to remedy would be great.  I'm dead in the water on fulfillment right now.  
Shopify Staff
Shopify Staff
65 5 9

Hi, @JAndersonCT!


I'm Miles from the Social Care team at Shopify.


We did have an issue earlier with labels being purchased, but I'm happy to say that this has now been resolved. If you're ever concerned in future around anything that's not working, jump ono our support status page for more info. You can find it at shopifystatus.com. When you're there, simply log in, and we'll display any issues that may be affecting your store.


Thanks again for your patience with this!



Miles | Social Care @ Shopify 
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