Unable to purchase labels tonight. Dead in the water on fullfillment right now

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New Member
7 0 0

Hi, 

 

Im unable to purchase USPS shipping labels on any of my orders.

These are the errors on the screen:

At the top:

1 shipping label couldn’t be purchased.

Fix the errors for each order and try again.
items: expected Array to be a Hash.
On the side:
Can’t get rates for 1 shipping label.
 
Any advice to remedy would be great.  I'm dead in the water on fulfillment right now.  
 
Thanks!
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Shopify Staff
Shopify Staff
312 27 65

Hi, @JAndersonCT!

 

I'm Miles from the Social Care team at Shopify.

 

We did have an issue earlier with labels being purchased, but I'm happy to say that this has now been resolved. If you're ever concerned in future around anything that's not working, jump ono our support status page for more info. You can find it at shopifystatus.com. When you're there, simply log in, and we'll display any issues that may be affecting your store.

 

Thanks again for your patience with this!

 

Cheers!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 6
I’m having this same issue .. I’ve cleared cache , tried different web browsers and computers, iPads etc. still gives me the message that my shop cannot purchase shipping labels
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Tourist
10 0 6

Did you resolve the issue with shipping labels?

 

We opened in December and have shipped a pile of orders, but then had this problem come up on 1 specific order, and had to find a work around to get it out the door.  I anticipate the problem will come up again and want to know what we can do to solve rather than work through stamps.com, etc...

 

 

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New Member
1 0 1

I am having the same issue and can't generate USPS shipping labels

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Tourist
10 0 6

No solution that worked from Shopify support.  We had to use Stamps.com for the order.

 

For us, it was a single address in the UK that was giving problems, not all labels.  We have processed over a dozen since

 

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New Member
1 0 0

Hello,

 

Please I need help I am trying to install my printer and is not working, keep showing the message

"The address you're shipping from could not be verified."

And checked everything,, my address is all right, can you guys help me ?

 

thank you 

 

Ivone

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New Member
1 0 1

I am trying to print shippings labels since yesterday but something is not working.

I am getting this message almost every time:

1 shipping label couldn’t be purchased. 

Fix the errors for each order and try again.

A system error has occurred and is being investigated.

Does anyone know how can I solve this issue? 

 

 

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Tourist
4 0 2

Miles.  Your reply is inaccurate.  This is an ongoing problem that remains current: Shopify's postage purchasing system is malfunctioning at present.

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New Member
2 0 0

We are having the same issues as well.

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