Unable to verify name on account

faymous
New Member
2 0 0

Each time I try to upload documents for identity verification, it doesn't get uploaded and a red pop up appears.

If I try to upload a passport scan OR driver's license scan, I get this message:

"Additional document front file upload can't be blank"

I have tried 10 plus times and I keep getting the red pop up

How can I upload these documents?

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Elle
Shopify Staff
Shopify Staff
1086 97 180

Hi, @faymous 

Sorry to hear you're experiencing this! 

This sounds like an issue on our end, so I've sent you an email so we can verify your documents another way.

Please respond to my email at your convenience. Talk soon! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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faymous
New Member
2 0 0

Hi Elle, I have now submitted the documentation

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Elle
Shopify Staff
Shopify Staff
1086 97 180

Hi, @faymous 

Thanks so much for letting me know!

Our team will be in touch via email if they need additional information from you. 

Let me know if you have any other questions! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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