Unfulfilled Orders Show As Paid in Shopify But Not PayPal

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Due to the coronavirus situation, my shipment process has been delayed. I keep getting emails from paypal telling me to claim money from various customer emails, but when I log in to paypal, there is zero activity.
I confirmed the email address is linked to my Shopify, so I'm not sure what's happening. I'm just concerned because it says customers will be automatically refunded in 10 days.