Is there a way to send a second package after an order has been delivered. I am trying to resend an order which arrived damaged.
I see options to re-print a label but not to recreate a label.
Kassey here from the Shopify Guru Team! You could re-print the Shopify label, however - to create a new label, you would have to create the order again manually and then purchase and print off a new label. Currently there isn't a way to create a new shipping label for an order that has already been fulfilled. I'm sorry about that, Andrea! For more information, you can always take a read through the shipping label doc!
I hope this helps, but for any further questions - be sure to reach out to our Shopify Support team!
Hello Shopify Gurus
I believe it is time that the resend order or selected item in order feature is created.
- Orders lost in post
- Orders damaged during delivery
- Item damaged during delivery
- Customer puts wrong address and order is returned to sender
- Wrong order sent to customer
A resend feature would save alot of time to the user and would be a one of a kind feature that no other sales platform offers.