Unfulfilling and Order to Resend Package (lost or damaged in mail)

Andrea_Kjorlaug
New Member
2 0 1

Is there a way to send a second package after an order has been delivered.  I am trying to resend an order which arrived damaged.  

I see options to re-print a label but not to recreate a label. 

Thanks

Karlie_old
Shopify Staff
Shopify Staff
113 0 6

Hello Andrea! 

Kassey here from the Shopify Guru Team! You could re-print the Shopify label, however - to create a new label, you would have to create the order again manually and then purchase and print off a new label. Currently there isn't a way to create a new shipping label for an order that has already been fulfilled. I'm sorry about that, Andrea! For more information, you can always take a read through the shipping label doc!

I hope this helps, but for any further questions - be sure to reach out to our Shopify Support team!

Kassey S
Shopify Guru
support@shopify.com

0 Likes
Iam12c
New Member
1 0 1

Hello Shopify Gurus

I believe it is time that the resend order or selected item in order feature is created. 

Why?

- Orders lost in post

- Orders damaged during delivery

- Item damaged during delivery

- Customer puts wrong address and order is returned to sender

- Wrong order sent to customer

etcetera 

A resend feature would save alot of time to the user and would be a one of a kind feature that no other sales platform offers.