Update payout account

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New Member
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I just realized I haven’t updated my new bank details for my payouts, and my old account is closed and I can’t get the account number to make the changes on Shopify.

How can I update my Bank account Without old account info????
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Shopify Staff
Shopify Staff
309 31 49

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

I would like to help you update your banking information on Shopify. To be clear, are you looking to change the banking information linked to your Shopify Payments account? If so, the issue arises when you are required to input your old account number but you are unable to remember the exact digits, is that correct? 

 

If you can confirm this, I would be happy to investigate this further with our accounts team. Simply pass along your store URL and I'll take a deeper look for you.

 

I look forward to hearing from you. 

 

Cheers!

 

Rose | Social Care @ Shopify 
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New Member
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Yes that’s exactly what I’m saying.

Here’s my shop URL

https://noirbazaarla.com

PLEASE LET ME KNOW WHAT TO DO ASAP!!! Help

Thank you so much!

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Shopify Staff
Shopify Staff
309 31 49

Thanks for confirming that! 

 

I will need to send a request to our Accounts team to adjust this information for you. I will be contacting you by email shortly to ask a few security questions. Please keep an eye out.

 

Rose | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Rose (or to whom it may concern),

 

I was wondering if you could also help me with the same issue.

 

I tied a bank account that I closed down (dumb me I forgot I had it here) and I can't retrieve the account number. I do have another account I'd like to add, but since I don't have the old number I'm unable. 

 

Thank you for your time.

 

Chris Prado

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Shopify Staff
Shopify Staff
309 31 49

Hi, @ChrisPrado !

 

No worries at all - I'm happy to help you with this. 

 

I'll be contacting you by email so we can adjust this for you. Keep an eye out! 

 

Cheers! 

 

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Rose, I have the same problem. Can you please help? I'm trying to also update my EIN and bank account information.  I'm having no luck with the Shopify support system and I need help ASAP. Very disappointed.

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Shopify Staff
Shopify Staff
309 31 49

Hi, @frontlinefund

 

I'm sorry to hear you're experiencing issues contacting Shopify support about this. I'm happy to help.

 

Can you confirm that you are looking to update your bank information with Shopify Payments? Can you also confirm why you are unable to update the information - is it due to not knowing the previous bank account number?

 

Once confirmed, I can send you an email to ask some security questions and send this off to our Accounts team for review.

 

Looking forward to hearing from you.

 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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My current bank account I uploaded with Shopify is closed and when I put in my account and routing number it's saying that it's not not recognizable but I have all the correct information because I wrote it down I'm trying to change my bank account information to a new card but it won't let me
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Shopify Staff
Shopify Staff
309 31 49

Thanks so much for providing those details!

 

I will need to escalate this issue to our Accounts team to have this information updated for you. I will be sending you an email shortly so we may resolve this together.

 

Please keep an eye out for my email.

 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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