Hi, I have been using Shopify since 2017 and have never had an issue with payments, but today I receive a banner on my store that says 'To continue receiving payouts, you need to update your name in order to verify your identity.'
When I click on 'Update Personal Details' it takes me to a textbox with the correct name... meaning I have already entered the correct name years ago.
In addition to this, I am unable to find anywhere on the entire website or phone app to change my name, or to upload a photo ID, like everyone else has had to do today.
Is this an error with Shopify? It seems very odd that all of a sudden everyone has had their payments paused.
Hey so my daughter has her own business & when I was setting up her shopify website it asked for a name and the last 4 of a SSN. Me not thinking I used her SSN instead of mines. Now it’s saying they need her driver’s license or some type of identification with her name on it! Is there any way I can change her account & put it in my name & etc?