Urgent: problem with "Finish order" button

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Tourist
4 1 0

Hi, since this morning, the button "Finish order" is disabled in my online shop, as you can check in the attached image, so the customers cannot finish the payment. Could you please give me a solution? Thank you very much.

 

 

Sin título.jpg

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Hello @Carmen3.,

Did you add any new app?

Can you share your site url

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Shopify Staff
Shopify Staff
816 50 103

Hi there @Carmen3!

 

Don here from Shopify.

 

Could you share a link to your store here so we can check out the specific product you were using to test your checkout?

 

If you could also let us know which payment gateway or gateways you are using, that would be great!

 

 

Regards,

Don

Don | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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Tourist
4 1 0

Dear @Don , the problem is with the credit card gateway, Paypal and Google Pay are operating without any problems. Here is the screen capture with the payment button disabled . I didn´touch code or add any new app that could explain the problem... 

 

Sin título.jpg

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Shopify Staff
Shopify Staff
816 50 103

Hi again!

 

Don from Shopify once more.

 

Could you please share a link to your store here and let us know which credit card gateway you are using so we can check this out with you? 

 

 

Regards,

Don

Don | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
4 1 0

Dear @Don @ , this is my shop: https://perifericas.es/. The only changes made were using SHogun. I use Shopify payments as gateway

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Shopify Staff
Shopify Staff
816 50 103

Hi again @Carmen3!

 

Don from Shopify once more.

 

Thanks for that link!

 

A member of our Themes team has had a look at your store and managed to find the code that was causing this issue and has commented it out for now.

 

Would you have been using an app to handle bookings in your store at all?

 

If so, you may wish to get in touch with the developers of that app so they can either help you to install it for your store or remove any code it would have added to your theme if you have uninstalled it.

 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
4 1 0

This is an accepted solution.

@Don , thank you so much for the help, the button is perfectly working now. 

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New Member
2 0 0

Hi @Don, I am having the same issue in my shop. The "Place order' button is not working. 

Are you able to help me too please? Thanks in advance.

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Shopify Staff
Shopify Staff
816 50 103

Hi there @intworkspaces!

Don here from Shopify again.

Could you let us know the name of the theme you have been using here as well as sharing a link to your store with us so we can check on now you might get support for this?

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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