We don’t offer shipping to United States ERROR

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Excursionist
59 1 8

Good day, I have the USA set up as shipping to. Store not done yet. I was testing to proceed chekout ,and I get the message "We don’t offer shipping to the United States." 

I'll only shipping to this country,doin'g free shiping I really don't know whats going on :( Maybe just kind of a noob on this.

I'll aprecciate your help in advance. 

Thank you so much

 

Error 2.pngError.png

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Shopify Staff
Shopify Staff
1400 139 383

 

Hey there, @sofcastro 

 

Bo here from Shopify Support! 

 

Thank you for getting in touch with us regarding this. Judging from your screenshot it looks like you need to add a rate to the General Rates. 

  • Click on Manage Rates:
  • Click "Create Shipping Zone".

  • You will then add the United States to this Zone and name it whatever you want. 
  • You can then click Add Rate beside this new zone and set a price based rate for 0 - no-limit and make it free:

 

  • Click Done and then Save! 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo - Social Care @ Shopify


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New Member
5 0 0

Hello Bo,

 

i have the same problem, but i had the shipping zones defined.

Can you figure out why it doesn't work?

 

Screenshot 1.pngScreenshot 2.pngScreenshot 3.png

 

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Excursionist
59 1 8

Hi Bo!

Thanks you for your fast reply.

I've done everything. The error remains :/

It is possible to be something with my local adress?I'm from Portugal.

Thank you so much for your kindness

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Shopify Staff
Shopify Staff
1400 139 383

 

Hey again, @sofcastro 

 

Thank you for getting back to me and cheers for the screenshot, it really helps! I can see here that your priced based rate is for $0-$0 which means that only carts that are to the value of $0 will qualify for this shipping rate. You will need to change this maximum to no maximum as opposed to $0 for this to work. You will need to click "Edit Rate" and then delete the 0 from this field and leave it blank. Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

 

 

Bo - Social Care @ Shopify


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Was your question answered? Mark it as an Accepted Solution
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New Member
5 0 0

Hello Bo,

 

i didn't have any rules for the shippment. Do you know what else might be wrong?

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Excursionist
59 1 8

Bo,

Thanks one more time for your patient.

Unfortunately,i've done all of that,and nothing :(

Really don't know what can i do more :( 

Send you new prints.

Thanks!

Sofia1.png2.png

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New Member
5 0 0

I might have a clue that helps. 

 

I use 2 sources from aliexpress for 1 product (oberlo basic "Variantenzuordnung: Erstellen Sie Ihre Produktvarianten von mehreren Lieferanten") The second source cannot be sent. All the other products work.

 

@sofcastro: is it similar in your shop?

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New Member
5 0 0

I tried to make a new shipping profile for the items which can't be sent. It doesn't work. :-/

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New Member
5 0 0

I seperated the products which works for now. I hope there is some kind of solution soon.

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