We have flat rate shipping fee, but customer got charged different amount

fdesign
New Member
5 0 0

Hi

 

we have set up our flat rate shipping fee, however when order is received we see that the customer paid an amount lesser than our flat rate.

 

Anyone who can help with that?

 

thanks

Naz

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BobsMojo
Shopify Partner
416 44 87

Hello @fdesign 

It sounds like you must have another rate set up in your shipping settings somehow. Are you able to share a screenshot of your shipping settings page?

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