When do I get the payment from paypal express checkout

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Anya_Naim305
Excursionist
15 0 5

Hello, I just wanna confirm something about paypal express checkout. Can I know when I will get money transferred to my bank after my customers agreed to purchase my products with paypal? Becuase I've heard something that the merchant didn't get the money from paypal right away after they place order. Instead, they got money AFTER the product arrive at them which I think its a problem if you need the money again for ads budget.

 

FOR EXAMPLE: my product has 30 days shipping time, and if my customers agreed to purchase via paypal, I will get that money after the item arrived which in this case, at least after 30 days. Is this true for paypal express checkout? and via other payment, we get the payment after they fulfill the order. Can someone confirm this to me? Thanks.

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Ava
Shopify Staff
Shopify Staff
861 55 133

This is an accepted solution.

Hi, @Anya_Naim305!

With PayPal, usually, the funds from your customer's order will show up in your bank account straight away. Once the customer completes the order, PayPal will remove the funds from the customer's account and transfer the funds to your PayPal business account straight away.

There is an option to manually or automatically capture payments on all of your orders. If you manually capture the payment, this means once the order shows up in your Shopify admin, you can first review it and decide whether or not to accept the order. Until you capture the funds, they will be held in a pending state. If you decide to fulfil the order, you can capture the payment at this time and the funds will be transferred to your account. If you decide not to fulfil, you can decline to capture which will send the funds back to the customer. It's important to note that if you are capturing payments manually, then you will have to capture the payment for each order before the authorization period for that order ends. You won't be able to collect any money for an order after the authorization period ends. 

Automatic capture means the payment is accepted for you instantly once the order is completed. As long as you make sure you have your payments set to capture automatically, the funds should show up in your PayPal account straight away. You can always reach out to PayPal's support team to be sure, they can go over any possible delays in payment. So you won't have to wait between getting paid and investing those funds back into your business!

With other payment gateways, the time between the customer completing the order and the funds hitting your account can vary depending on the gateway. For example, if you were using Shopify Payments, this would be the pay period.

Also, if you are using a credit card processor that transfers the funds directly to your actual bank account rather than an online account like PayPal, there can be bank processing times to consider. This is the time it takes for your bank to receive the funds, process them, then deposit them into your bank account. Usually, this can take 24-48 hours! It is best to check with your bank to be sure about their processing times.

I know there is a lot of information above, so do let me know if you'd like me to clarify anything. Happy to keep chatting here.

 

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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Anya_Naim305
Excursionist
15 0 5

ahhhh so i'm misinformed then. Thank you sooo much Ava for the response. Much appreciated!

Ava
Shopify Staff
Shopify Staff
861 55 133

No problem at all, happy to help!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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Yonderthreads
New Member
1 0 0

I have my account set up for automatic payments and the payment is still pending. 

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CSmith2021
New Member
2 0 0

I have my payment set on automatic capture ,and i'm just wondering when do I get my money ?

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Ava
Shopify Staff
Shopify Staff
861 55 133

Hey, @Yonderthreads & @CSmith2021!

Can I ask if you're checking the right PayPal account for the money? When you first start a Shopify store, we create a placeholder PayPal account for you under the email account you used to sign up. Have you gone to Settings >Payment Providers and added PayPal, then at a later date added your own PayPal account rather than this placeholder one? If the PayPal account was changed after the sales were made, the funds may be in the placeholder account. You would just need to complete the setup of that account to access the funds! Could you check the email account listed as the account owners and see if there are any emails from PayPal asking you to complete account set up?

Let me know how you get on!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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CSmith2021
New Member
2 0 0
Hi I did and there isn’t an account made with email address that the
payment was sent to
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Ava
Shopify Staff
Shopify Staff
861 55 133

Hey, @CSmith2021!

Thanks for your reply. 

This can occur if Shopify never receives the notification from PayPal that the payment has cleared on PayPal's end - and the status of the payment remains as pending ("payment is pending"). While the order can still be marked as paid once you observe it has cleared within PayPal, our developers are aware of this and are working with PayPal to ensure that payments/pending payments with PayPal are updated within both your PayPal dashboard and your Shopify admin to make management of your orders easier. I do not have a timeline to share for when these improvements will roll out, but in the future, over time, you will observe that a pending status will update with consistency. This is what the error looks like, are you seeing something similar?
 
09-19-owtzq-fdk0h

 

 
Moving forward, you may have to mark as paid manually when you notice that the payment has cleared within PayPal. Can you see e payment for your order in PayPal?
 
Speak soon! 
Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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