Worldpay Payments Gateway Integration URGENT HELP

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Recently, I've had to change my Shopify Payments due to internal reasons and have been looking for alternatives ever since. Most users have recommended Worldpay Direct. Therefore, I activated Worldpay and have been wanting to integrate as soon as possible. 


So far I have only been provided with admin code, merchant ID and live keys for service and client keys. However, Shopify need the following for integration:

- Merchant Code
- XML Password
- Installation ID


I have searched everywhere on my Worldpay account but can't find any of these, so I contacted their support team (by e-mail), it's been 1 week now and have had no response.

Has anyone encountered the same problems and if so please get back to me. Thank you in advance!