Wrong Bank Information During Setup

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New Member
1 0 0

Hey there,

It seems that I too have inputted the wrong bank information during set up.

 

I'm unable to change the bank account because I don't remember what the initial error was.


We just launched our site 2 weeks ago and have not received any payouts yet.


Thanks

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Shopify Staff
Shopify Staff
384 31 53

Hey, @univfresh!

 

Ash here from the Shopify team. Welcome to the Shopify Community! 

 

I'm happy to help out with this situation. In order to change sensitive information on your account, we'll first need to authenticate you. I've sent you an email to the email address associated with your Shopify Community account. Please reply to that email and let me know your .myshopify.com URL. If you use an alternate email address to log into your Shopify account, please let me know in the email as well so we can authenticate accordingly. 

I look forward to hearing back and getting this all sorted out. 

 

Ash | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi I’m having the same issue
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Shopify Staff
Shopify Staff
384 31 53

Hey, @SaditySlumber!

 

Ash here from the Shopify team.

 

I'm happy to help out with this issue! I'll need some more information before we determine our best course of action. Could you please reply here and let me know the following: 

  • Are you not receiving payouts for orders placed on your site?
  • What payment gateway have payments been processed through on your site? 
  • Do you believe the incorrect banking information was entered during setup? 

I look forward to hearing back so that I can continue to assist. Cheers! 

 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I'm having the same issue.  Please help

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