Ash here from the Shopify team. Welcome to the Shopify Community!
I'm happy to help out with this situation. In order to change sensitive information on your account, we'll first need to authenticate you. I've sent you an email to the email address associated with your Shopify Community account. Please reply to that email and let me know your .myshopify.com URL. If you use an alternate email address to log into your Shopify account, please let me know in the email as well so we can authenticate accordingly.
I look forward to hearing back and getting this all sorted out.
Ash here from the Shopify team.
I'm happy to help out with this issue! I'll need some more information before we determine our best course of action. Could you please reply here and let me know the following:
I look forward to hearing back so that I can continue to assist. Cheers!