Wrong Paypal Language / Falsche Sprache bei Paypal

New Member
3 0 0

Hello everybody,
At the checkout, Paypal will be displayed in English. In all settings and in the shop theme but German is set. I followed all instructions and checked. My location is Germany and my browser is set to German. What else can I do?
Many Thanks!
Mr. Fischer

 

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https://help.shopify.com/de/manual/payments/paypal/set-paypal-express-language

https://help.shopify.com/de/manual/using-themes/translate-theme

 

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Hallo zusammen,
beim Checkout wird Paypal in Englisch angezeigt. In allen Einstellungen und im Shop-Theme ist aber Deutsch eingestellt. Ich habe alle Hinweise befolgt und geprüft. Mein Standort ist Deutschland und mein Browser ist auf Deutsch eingestellt. Was kann ich noch tun?
Vielen Dank!
Mr Fischer

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Shopify Staff
Shopify Staff
551 50 107

Hey there, @MrFischer!

 

Bo here from Shopify Support.

 

Thank you so much for getting in touch. By the sounds of things, you have everything set up 100% correctly so I do not see why your PayPal would still be showing up in German. I would love to take a look at this myself so I could replicate the issue, could you please share a link to your store so that I can take a look? When you go to check out on another website, does PayPal load in English for you as well?

 

Looking forward to hearing from you,

Bo

Bo | Social Care @ Shopify
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New Member
3 0 0

Hello Bo,

thanks for your help!

 

I have just found a difference.

If I do not have an account and checkout, Paypal will be displayed in English.

But if I am logged into my customer account and would like to pay with Paypal it will be displayed in German.

 

This is my shop URL https://shop.trauringwelt.de/

 

If I want to pay in other shops Paypal is always displayed in German.

 

Best regards

 

Nico

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Shopify Staff
Shopify Staff
551 50 107

Thank you for confirming! 

 

I was just taking a look here and ran through your store with some example customer details and it brought me through to PayPal in German. You can take a look at the video here https://screenshot.click/14-35-4dpng-fo2x6.mp4. Could you open Chrome in incognito mode and try again? It would appear to be a cache issue on your end. Let me know if using incognito allows you to get to PayPal in German. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify
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New Member
3 0 0

Hello Bo!

WOW, what a quick reaction! With video, I'm speechless, thanks!

 

I tried to adjust the problem again. With the current IE and Firefox, I receive a German Paypal page. On iOS with Safari too. That is a beginning ;-)

 

With Chrome, Paypal will be displayed in English. This is so in Incognito mode and in normal mode. The language settings in Chrome are in German. I have done several experiments. After each attempt I emptied the chache.

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Shopify Staff
Shopify Staff
551 50 107

Hey again! 

 

I am so glad to hear that it is working on all of your other browsers now! I was just speaking my team and got them all to try it out on Chrome as well and when they got as far as PayPal, PayPal showed up in German for them too. This would lead me to believe that this is a localized issue with your own Chrome. Can you try Chrome on another device where you are not logged in to your Shopify admin? 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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New Member
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Any news on this topic?

I am having the same issue with may shop:

www.stallion.messer.de

 

it happens in Chrome, IE with and without incognito mode and also on my phone with Chrom(Android)

I got customer complaints regarding this issue!

 

Thanks and Regards

Ingo Brabetz

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Shopify Staff
Shopify Staff
551 50 107

Hey there, @IngoBrabetz 

 

I actually cannot access your store through that link. Could you please check the link and try again? 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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New Member
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Ups, there is a typo in the link.

Correct is:

www.stallion-messer.de

 

But I have deactivated the PayPal Express Checkout for the moment.

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Shopify Staff
Shopify Staff
551 50 107

Thank you for the correct link. I will need you to activate PayPal so I can take a look at this. 

 

All the Bet,

Bo

Bo | Social Care @ Shopify
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