You tried to add a payment method too many times. Contact support / I can't add a payment method

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MohamedKhamis
New Member
1 0 0

Hi, I'm getting this message when I try to pay for my store.  "You tried to add a payment method too many times. Please contact support."

And I also can't contact support through live chat because when I got to do that it says "select your store to continue" and my store shows up but I can't select it.

and there is an option to select " Continue without selecting a shop " but it directs me only to the Help Center and Community.

So what should I do now? I need help, please.

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Rae
Shopify Staff
Shopify Staff
726 39 225

This is an accepted solution.

Hi, @MohamedKhamis

My name is Rae and I work for Shopify. 

We’ll need to access your account in order to help resolve the error message you're seeing. With this in mind, please visit our Help Center and log in to your account to create a support request. We’ll be happy to help via live chat, email, or through a callback once we receive your request.

However, I know you mentioned you previously had troubles selecting your store when visiting our Help Center, so if this happens again when you use this link, I recommend clearing your browser cache before visiting our Help Center again. 

Since this is the next step needed to resolve the error you're seeing, I've marked this message as the solution to your post. That way, if other merchants are encountering the same issue and come across this thread, they'll know which steps to take to resolve this on their end, too.

Thanks! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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