Hi im getting this message when i try to pay for my store. i also cant contact support through live chat because when i got to do that it says select your store to continue my store name comes up but i cant select it its just in plain black writing theres no option to select it so i cant contct support through emil or live chat cn someone help me plese?
Solved! Go to the solution
Tira here, from Shopify Support.
I'm sorry to hear that your payment method isn't working. This error message will appear if the payment method does not meet our requirements:
- Must be a postpaid credit card (pre-paid cards are not supported)
- Must be a full credit card (credit hybrid cards are not supported)
- Must be a Visa, Mastercard or Amex
- Must be capable of accepting charges in USD
- Must be capable of making online purchases
- Must be capable of accepting recurring billing
- Must have appropriate funds available
- Must enter the billing address and details the same as what their bank has on file
You can check out more information about paying for your subscription plan from our Billing FAQ here and in this Shopify community thread, here. If you're not sure if your payment method meets these requirements, please contact your bank to confirm.
If you've received confirmation that your card does meet these requirements and are still experiencing the error, please reply to this thread and I can take a further look into your account.
Let me know if this helps!
Thank you for confirming this, @fashocart. What I can do here is reset your payment attempts on our end so that you can move forward with your payment.
To make this easier for you, I've sent an email to the email address that you have on your Shopify Community profile. Please reply to the email so that I can verify you on the account and look into this for you.
I look forward to hearing from you.
Thanks for joining the thread. I would like to help you with this, in order for me to do that, I will need to verify you on the account.
To make it easier for you, I've reached out to the email address that you have listed on your Shopify Community profile. Can you please check your inbox?
Talk to you soon,
Thanks for letting me know that you're experiencing this and for providing your email address. I've sent an email to you. Please check your inbox and once I hear from you, I can take a look at your store.
I'm happy to help.
I sent an email to the email address listed on your Shopify Community profile. Can you please check your inbox? I'll take a look once I've received your reply and look into the back end of your store to see what options we have for you.