Disclaimer: I'm not a Shopify employee, just another member of the ecosystem.
I understand it's frustrating to have a hold on your account. If I was in your place, I'd no doubt feel the same way.
But if you put yourself in Shopify's shoes, you can see their concerns, I hope. They're a publicly traded company with a $56-billion market cap. They've been in business for 15 years. Customers know their brand and trust them. Part of the value of being a Shopify merchant is knowing that customers will trust you by association.
In exchange for them extending that trust to you, Shopify needs to protect that trust by vetting its merchants. It may be frustrating to have to ship orders without having yet received payment for them, but this is something that all merchants face -- there is a cost of operating a business that involves things like carrying a float for the cash register, buying and storing inventory before it sells, etc.
Hopefully, you can be comforted by knowing that while this vetting is frustrating now, ultimately it vetting protects you, too. Other, future Shopify merchants are also vetted to ensure that the Shopify brand (and thus, your brand) stays strong, meaning customers keep feeling safe to return and spend more money.
This just happened to me, they are holding on to money for 90 days. Ruining my business operations of course. In my opinion I'm sure there is grounds for lawsuits for this if someone would be willing to take the effort. They state that Stripe/Shopify Payments can put your account at risk at anytime, and that's fine. It's their business, HOWEVER; this should not include any money that is to be paid out; that means Shopify is affecting my business but if I can't afford to purchase my customer's products and ship it to them, that affects the customer's money and products. That is in my opinion ILLEGAL. This money is not Shopify's, it is either mine as a store or the customers. I was unable to refund this money to the customer EITHER. This is insane, they do this with thousands of stores and MILLIONS of $ that Shopify holds for 6 Months+ that means that can use and invest in their business, as I'm sure no one regulates this money to be held in a safe account and not be used. This means unless customers chargeback, this money is held/ "kidinapped" for 6 months by Shopify.
Lastly, Shopify says you can use other payment providers who would take this risk: HOWEVER, Shopify collects fees for Stores using any other payment providers as well. So these FRAUDSTERS collect your annual/monthly store fee, tell you to use other providers (who collect their own fees as well) and collect fees ON TOP OF THAT, and collect your domain fees. Do not use these guys, no money you make is worth allowing them to make money off of you and control your Store like they own it.
PLUS They have the AUDACITY to tell you to sell your store when you try and close it, so they can make some sort of fee on that.
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