Your Shopify Payments account is on hold

[Sjemmie]

I had my account put on hold after the 1nd sale since 24th September. Can someone please tell me when this is fixed ?

A chat supporter told me it would take 72 hours but its more then a week now. Never got an email or whatever.

[Ted]

Hi @Sjemmie,

Ted here from Shopify, thanks for posting your query! 

I'm sorry to hear that there's been a delay. If you have a ticket number from your interactions with our team, I'd be happy to take a closer look into this with you. If not, please let me know and I'll send an email your way instead so I can authenticate the account.

Many thanks, 

[Sjemmie]

 yes please help out

i dont have a ticket number but the name of my shop is https://sjemmieland.myshopify.com

[Ted]

Hi @Sjemmie,

Sure thing, I've just sent an email your way to help authenticate the account. I won't be able to discuss the store in more detail here publicly, but when you get a chance please reply back to my email. 

Many thanks,