Your Shopify Payments account is on hold

Sjemmie
New Member
12 0 0

I had my account put on hold after the 1nd sale since 24th September. Can someone please tell me when this is fixed ?

A chat supporter told me it would take 72 hours but its more then a week now. Never got an email or whatever.

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Ted
Shopify Staff
Shopify Staff
1206 106 128

Hi @Sjemmie,

Ted here from Shopify, thanks for posting your query! 

I'm sorry to hear that there's been a delay. If you have a ticket number from your interactions with our team, I'd be happy to take a closer look into this with you. If not, please let me know and I'll send an email your way instead so I can authenticate the account.

Many thanks, 

Ted | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Sjemmie
New Member
12 0 0

 yes please help out

i dont have a ticket number but the name of my shop is https://sjemmieland.myshopify.com

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Ted
Shopify Staff
Shopify Staff
1206 106 128

Hi @Sjemmie,

Sure thing, I've just sent an email your way to help authenticate the account. I won't be able to discuss the store in more detail here publicly, but when you get a chance please reply back to my email. 

Many thanks, 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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