Your Shopify Payments account is on hold

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New Member
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Hi,

I set up my shopify payements account once it was set up , there was a message on my homepage that my Shopify payments account is on hold. I have not received any mail from Shopify regarding any paperwork .I  was wondering when will the freeze be released so that I can start my online store as soon as possible without any payments issue.

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Shopify Staff
Shopify Staff
568 59 108

Hi @Ps5shop,

Hyde here from Shopify.

When did you create the store? It sounds as though your store might be under review with our Risk support. This is a standard review process for all new accounts so that we can verify everything for security and fraud prevention reasons.

Our reviews can take a few business days to complete and we wouldn’t be able to speed this process up if the account is with our Risk support, however, I will email you privately now to help authenticate the account and look into your query further. Please keep an eye out for my email.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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