For some reason my customers keeps getting a credit card declined error message when they try to pay. I am based in Qatar and currently uses checkout.com as my payment provider as well as paypal. Do i need a checkout.com account for the payment provider to work on my customers paying with a credit card? if not than is there something that i am doing wrong than disabled payment to be made on my store?
I am facing exactly the same issue and the customer care executive didn't understand the intricacies. The day I tried making my marketing campaign, the website was taken down due to payment issues. And yes, Still I am unable to make the payment. My mastercard payment was not accepted due to some reason. Paypal payment is also not getting accepted.
Too bad. I lost lot of revenue and currency due to Shopifys payment issue. Lot of effort went waste.