Your payment could not be processed at this time - credit card payment issue

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Excursionist
53 0 5

Hi,

 

I'm receiving this message on my site while testing checkout with credit card:

 

"Your payment could not be processed at this time, please try again in a few minutes"

 

I have waited and tried again, tried with a different credit card, and tried with a different device.  Paypal works fine.

 

Is this a shopify payments issue, or something else?  Has anyone else experienced it before?

 

Thanks.

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Shopify Staff
Shopify Staff
362 46 60

This is an accepted solution.

Hey there, @Sirrah!

 

Ryder here from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you're having trouble testing your checkout, but I'd be happy to see if I can offer some guidance.

 

You can learn more information about an attempted transaction relating to the order on the Order's page. Because these order's were unsuccessful, you can click on Orders > Abandoned checkouts in the lefthand menu of your Admin to review your abandoned orders. Once you've opened the order in question, you can find the transaction information in the History section of the order. If you click on a transaction message, it will open up and share more information regarding the gateway and error code. This should give you some insight as to what went wrong with the transaction. Similarly, your successful orders will have a Timeline section where you can review the timeline of the order, including transactions.

 

We don't currently have any live issues reported with the Shopify Payments Gateway, but this message can sometimes be a result of the minimum required charge not being met. Because Shopify Payments is powered by Stripe, you can find the minimum and maximum charge amounts on their guide here. You'll want to ensure that the amount you're trying to checkout with exceeds the minimum limit.

 

You can also test the Shopify Payments Gateway by enabling test mode and simulating successful or failed transactions. You can reference our Testing Shopify Payments guide to help you out.

 

If you're still unable to determine the cause of this failed attempt at a transaction, or have any questions at all, please let me know and I'd be happy to take a deeper look into it for you!

 

Cheers.

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Excursionist
53 0 5

Thank you for your help Ryder.  My mistake was that the value I was trying to process on the test transaction was too low.  

 

Thanks again!

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New Member
2 0 0
I'm having this same issue trying to place an order on a website I've shopped at alot!:( I have no idea what's going on but my bank said it wasn't declined on their end so it may be a website problem!! Any way you could help me??
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Excursionist
53 0 5

If it is a website that you are shopping on (rather than your own website) there's probably nothing you can do other than contact the owner of the site?

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Shopify Staff
Shopify Staff
362 46 60

Hi @Averie4414

Thanks for posting, and I'm sorry to hear you've been having trouble finalizing your order as a consumer. As @Sirrah mentioned, it'd be best for you to reach out to the business directly for support with completing your purchase. We don't conduct daily affairs such as customer service for any of the businesses using our platform. They'll be your best point of contact at this point. If they need to get in touch with their payment provider, they'll be able to do that.

Cheers!

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

I just have already add Credit for shopify's payment and then try to checkout and got  : Payments can’t be processed right now because of a technical issue. Try again in a few minutes. any help solution for this case

Screen Shot 2020-05-25 at 01.43.43.png

this is my site : https://besamon.com/

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Shopify Staff
Shopify Staff
362 46 60

Hey there, @taylorNguyen!

Thanks for reaching out. Are you still experiencing this issue? I just attempted to review your checkout on my end here, and it looks like your PayPal payment gateway is set up and working appropriately:

25-36-v852f-szsni

Are you currently only using PayPal as a payment gateway? If you're trying to use any other third-party payment gateways, it'd be best to reach out to them directly for any concerns regarding their connectivity. If you're eligible and trying to set up Shopify Payments and receiving this error, I'd be happy to take a look into it for you! 

Cheers.

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

I tried, no history or any information under abandoned checkouts.

Tried multiple times no w exhausted to point of giving up.


@Ryder wrote:

Hey there, @Sirrah!

 

Ryder here from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you're having trouble testing your checkout, but I'd be happy to see if I can offer some guidance.

 

You can learn more information about an attempted transaction relating to the order on the Order's page. Because these order's were unsuccessful, you can click on Orders > Abandoned checkouts in the lefthand menu of your Admin to review your abandoned orders. Once you've opened the order in question, you can find the transaction information in the History section of the order. If you click on a transaction message, it will open up and share more information regarding the gateway and error code. This should give you some insight as to what went wrong with the transaction. Similarly, your successful orders will have a Timeline section where you can review the timeline of the order, including transactions.

 

We don't currently have any live issues reported with the Shopify Payments Gateway, but this message can sometimes be a result of the minimum required charge not being met. Because Shopify Payments is powered by Stripe, you can find the minimum and maximum charge amounts on their guide here. You'll want to ensure that the amount you're trying to checkout with exceeds the minimum limit.

 

You can also test the Shopify Payments Gateway by enabling test mode and simulating successful or failed transactions. You can reference our Testing Shopify Payments guide to help you out.

 

If you're still unable to determine the cause of this failed attempt at a transaction, or have any questions at all, please let me know and I'd be happy to take a deeper look into it for you!

 

Cheers.


 

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New Member
2 0 0

I keep getting emails about this and I never even ordered or attempted to order anything so I'm extremely confused... To the point where I think someone is trying to get my information. I haven't even been on shopify in over 3 months nor do I shop here 

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