abandoned orders with failed payments

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I have had quite a few abandoned orders since the opening of my shopify. I only recently learned that you could check the payment history of the abandoned orders. I found out that some customers tried to make payment but failed and they left. Some tried to make payment using another credit card but still failed. I strongly believe that it has nothing to do with the banks of the customers but there's a systematic fault in shopify payment gateway. Tried to contact your customer service and apparently the staff do not care at all and they see abandoned orders as normal. It's horrifying that I am paying for Shopify for its service monthly and you do not seem to be interested in providing solution when problems arise

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