abandoned orders with failed payments

floweractually
New Member
2 0 0

I have had quite a few abandoned orders since the opening of my shopify. I only recently learned that you could check the payment history of the abandoned orders. I found out that some customers tried to make payment but failed and they left. Some tried to make payment using another credit card but still failed. I strongly believe that it has nothing to do with the banks of the customers but there's a systematic fault in shopify payment gateway. Tried to contact your customer service and apparently the staff do not care at all and they see abandoned orders as normal. It's horrifying that I am paying for Shopify for its service monthly and you do not seem to be interested in providing solution when problems arise

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jeanic
New Member
1 0 0

Did you ever get a response to this question? I've been having the same issue. 

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floweractually
New Member
2 0 0
Unfortunately Shopify doesn’t really provide help on this matter ##- Please
type your reply above this line -##
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Regards,

JC



JC


Flower Actually *|* Hong Kong’s Best Florist

w: www.floweractually.com *|* m: 6800 5387



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