"Send shipment details to your customer now" as default when manually fulfilling orders

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New Member
1 0 2

When using Manual Fulfillment and entering tracking information, is there a way to have the "Send shipment details to your customer now" box ticked by default?

NOTIFY CUSTOMER OF SHIPMENT.png

Currently it has to be ticked each time an order is fulfilled. I'm sure it used to be ticked by default but for some reason it seems to have changed?

Any help on how to set this as default option would be appreciated. Thanks.

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Shopify Partner
2 0 1

Same problem here: it used to be ticked, but now you have to manually tick it. Where can we revert this behaviour?

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New Member
1 0 1

Same issue here too - behaviour has definitely changed,

Would be great to have a setting for manual fulfilments if this should be automatically on or off. Even better the option to only email the update and not the first email as we have to fulfil then our shipping apps created the tracking info, so customers get two shipping emails in quick succession.

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New Member
1 0 0

same here this functionality is STUPID. our orders get closed by automatic software, and the software doesnt tick the box. none of our customers are getting tracking. THIS BOX SHOULD DEFAULT TO TICKED. surely???? or we should be able to manage it.

shopify this is the dumbest thing ever.

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New Member
1 0 0

We have the same issue. Anyone that has found a solution to this? 

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