automatic charged without my permission

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New Member
3 0 0

Hello guys

so Shopify automatically chraged me for 30$ without my confirmation or permission
they just sent me an email and I was amazed to find out that they stole 30$ from my visa card.
I didnt even want to select a plan again
How can l disable the payment / ask for my permission before they charge me / remove my visa card so they wont charge me next time?

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Shopify Expert
9871 99 1707

You should chat to the Shopify Support team on this since it's account related.
$30 is very close to the $29 subscription fee so if I was to guess - it sounds like that.

If you want to close or pause your store there's some info on that here:
https://help.shopify.com/en/manual/your-account/pause-close-store

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New Member
3 0 0

If I close my shop right now, Do I get my money back?
And if I want to come back after 14 days, (becuase I want to close my store for 14 days)
Do I get my 30 days back? Or it continues my subscription (because its just a waste of money for nothing)

And also l meant 29% subscription and it charges me every month without my confirmation
How do I dismiss this possibility? I dont want to be charged anymore without my confirmation.
 


 

 

 
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