changing the automatic Shipping confirmation mail to another url

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Tourist
11 1 1

Hi, 

 

Anybody know how i change the tracking URL in the arutomatic shipping confirmation mails? 

 

For some reason the emails wants me to track the orders with https://www.dpd.com/tracking, but i need it to go to https://my.postnord.no/tracking/

How do I edit the tracking URL?

 

Regards,

Aksel

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Shopify Staff
Shopify Staff
546 64 130

Hey there, @akscai 

 

Thanks for reaching out today. You can change the tracking URL from within the order page. Below I have put together some screenshots to show you how: 

 

1. Select 'more' within the fulfillment card:

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2. Then select 'edit tracking'

 

3. You will then see an option to edit the tracking URL:

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Let me know if that helps! If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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Tourist
11 1 1

Hi @Dirk 

 

Thanks, but that only works for one order. I want the automatic email to state the right tracking carrier. It is connected to our erp so we dont fullfill orders manually. This should bepulled from the integrations, and should be possible to alter in the notification section (like the shipping confirmation)? We use Shopify Plus if that has any difference.

 

Hope you can help!

 

Kind regards,

Aksel

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