cusomers can not pay payment error

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after confirm paypal button to checkout our customers return back to our homepage without checking out. can anybody help

Shopify Staff
Shopify Staff
714 75 129

Hey, @Duddibeauty!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


Sorry to hear you are having trouble accepting payments with Paypal. While this problem may seem like one that is best answered by Paypal, could you give me any more information so I can investigate further? What is the error message your customers are seeing? Do you have a screenshot of the error? How is the connection looking in your Shopify settings, go to settings > payment providers, is Paypal set up correctly? 


Once I have some more information I can take a look. 


Kind regards,


Lulu | Social Care @ Shopify
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