emails for multi-shipment orders ("amazon marketplace web")

True_Primal_LLC
Excursionist
27 0 11

Right now Shopify sends an email saying your order is delivered as soon as the first shipment is delivered. With a multi-shipment order this causes customers to freak out thinking that part of their order was lost or stolen.

This is a Shopify bug that Shopify has acknowledged for quite some time, but hasn't fixed.

We added a generic disclaimer, but that's of limited help.

Any other ideas on how to work around this major bug in Shopify?  This specifically is for Shopify's "amazon marketplace web" shipments.

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True_Primal_LLC
Excursionist
27 0 11

Shopify support said "Alternatively, you can then use an application or a third party tool to send out your order notifications instead essentially creating a manual override. In this case, you can use the Spently app to customize all of Shopify's notification emails, as well as add additional emails for every order" -- haven't looked into it yet - sounds like a huge pain.

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