how to get REAL TIME Carrier Calculated Rates

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MarcRicci
New Member
1 0 0

Hi there, 

Searched shopify to contact they support but i cant find any....i need to add real time Carrier Calculated Rates on my website for the fee of 20$ as the advanced plan is way to high...if any knows how to contact someone who can help me in this matter would appreciate very much. THANKS!

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1784 193 554

Hey there, @MarcRicci 

 

Bo here from Shopify Support! 

 

I am sorry to hear that you have been experiencing issues contacting support, chats do not close as we provide 24/7 support. I will be reaching out to you directly via email to authenticate you as the owner of the account and help you with this, I will just need you to email me back with confirmation that this is an addition to your plan that you still want to go ahead with.

 

When on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or tlog out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.

 

Speak Soon,

Bo

Bo | Retired Staff Member

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QBSC
New Member
4 0 0

Hey, I was in the same boat as you but what i did instead of paying the $20 add on fee, I just switched from paying the monthly basic plan to the annual basic plan. Saved me money that way instead of paying 50 usd monthly. The real-time carrier features come free if you switch to paying annually as opposed to monthly. I asked Shopify this last week and they confirmed it.

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1784 193 554

This is an accepted solution.

That is a fantastic point, @QBSC ! Carrier Calculated Shipping is a free feature of any of our annual plans. Our annual plans have a 10% discount so, for example, you end up paying $313 for the Shopify Basic plan, saving $35 on your subscription as well as getting Carrier Calculated Shipping for free - saving you a further $240 throughout the year. You can update your billing cycle as per this guide and then get back to my email so that I can add CCS to your account. 

 

All the Best,

Bo

Bo | Retired Staff Member

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Justin_Kozak
Shopify Partner
2 0 0

 

Hi Bo, I am in Canada, and only see integration for FedEx / UPS / CanadaPost (only wanted to try the $20 a la carte option on my SHOPIFY PLAN for now).  Does this feature not integrate with app add-ons like NetParcel that we installed already?

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1784 193 554

This is an accepted solution.

Hey there, @Justin_Kozak 

 

The Carrier Calculated Shipping API access allows merchants to have their own negotiated rates with carriers reflected at checkout. CCS does not allow merchants to buy labels within Shopify. Once you have CCS enabled on your store you will be able to add these rates through a third-party app. The rates from the Net PArcel app should be showing if you have CCS set up. Have you contacted Shopify Support directly to have your CCS activated on your account?

 

All the Best,

Bo

Bo | Retired Staff Member

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Bryanna
Tourist
7 0 4

Hi Bo,

This isn't in regards to this thread but I didn't get a response to my post so I am posting here. 

I know there have been many threads regarding this, some dating back years. I am wondering when Shopify plans to fix the issue of unfulfilled transactions that stay unfulfilled after canceling the order or refunding. The fact that they stay in that unfulfilled bucket without the option to change them is a terrible workflow. I know many users want this to be fixed, when can we expect this to be resolved?

 

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